ETIQUETTE & POLICIES

Iolite is a place where everyone needs to feel as comfortable and welcome as possible. 

The following procedures and regulations are to be implemented in order to ensure all participants have a safe and enjoyable experience.

  • Please arrive to classes 10 – 15 minutes prior to the scheduled start times in order to get changed, hydrated and signed in before your workout.

  • Sign up for classes closes 15 minutes prior to class start time. We encourage everyone to sign up as early as possible so trainers have adequate time to prepare. We encourage all clients, regardless of membership type, to reserve a spot for classes online ahead of time.

  • Equipment is to be treated with respect and cleaned up and put away as it was found.  Please take any garbage, water bottles etc. with you when you leave and/or dispose of them in the correct receptacles provided.

  • The use of cell phones in the gym is not allowed during classes and PT sessions. Please let your instructor know if you need to have your phone on you. In the event you need to use your phone please be quiet and respectful of others in the class.

  • Please leave all boots, shoes, clothes and coats in designated areas and off of the gym floor.

  • Please advise the instructor of any limitations or injuries you may have prior to class start time.

  • For your safety we encourage all clients to be attend class from start to finish (warm up to cool down/stretch).  If you need to leave class early please let the instructor know prior to class.

  • RESPECT YOUR BODY. Growth comes from pushing our boundaries and challenging ourselves however please listen to your body and do not perform anything you are not comfortable with.

  • Due to liability and for the safety of everyone children are not allowed to attend classes. If you are in a bind please reach out to ask if your child may be left in our entry area. 

  • HAVE FUN!

Iolite is a place where everyone needs to feel as comfortable and welcome as possible. 

The following procedures and regulations are to be implemented in order to ensure all participants have a safe and enjoyable experience.

  • Please arrive no earlier than 10 minutes prior to class start time.

  • Signing up for class prior to is not mandatory however it is not guaranteed there will be a space for you if you choose forgo making a reservation. We encourage all clients, regardless of membership type, to reserve a spot for classes online ahead of time.

  • Equipment is to be treated with respect and cleaned up and put away as it was found.  Please take any garbage, water bottles etc. with you when you leave and/or dispose of them in the correct receptacles provided.

  • The use of cell phones in the gym is discouraged during classes and PT sessions. Please let your instructor know if you need to have your phone on you.  In the event you need to use your phone please be quiet and respectful of others in the class.

  • When entering the studio please put your shoes on the shoe rack provided. Shoes not placed in the appropriate spot are a tripping hazard.

  • Please advise the instructor of any limitations or injuries you may have prior to class start time.

  • For your safety we encourage all clients to be attend class from start to finish (warm up to cool down/stretch).  If you need to leave class early please let the instructor know prior to class.

  • RESPECT YOUR BODY. Growth comes from pushing our boundaries and challenging ourselves however please listen to your body and do not perform anything you are not comfortable with.

  • HAVE FUN!

Cancellation Policy

Build Studio Classes with less than 3 sign ups will be not run.

Ride Studio Classes with less than 2 sign ups will be not run.

→ Participants will be notified via email and/or text (depending on personal notification settings) of any class cancellations 3 hours prior to class start time.

Single Class Pass: Clients will forfeit their pass for no show or if class is cancelled within 0-12 hours of class start time.

Flex Pass Memberships: Clients will forfeit one of their passes for no show or if class is cancelled within 0-12 hours of class start time.

Unlimited Build Memberships: A late fee of $15 (+tax) will be deducted from the clients credit card on file for no shows or if class is cancelled within 0-12 hours of class start time. (We understand that life happens. If you cannot make class please make sure to let us know as soon as possible).

Personal training: Each PT will have their own cancellation policies. You are obligated to follow their policies and procedures for individual training sessions.